Frequently Asked Questions

Complaints

What do I do if my product is damaged?
What if my delivery does not match what I ordered?
The colour on the product does not correspond with the colour on my screen?

Delivery & Shipping

Can I collect my prints/canvas' personally from a shop?

Gift Certificates

Purchasing Gift Certificates
Problems Purchasing Gift Certificates

Complaints

My image is blurred or fuzzy?
How long do I have to complain?

Gift Certificates

Buying With Gift Certificate
Purchasing Gift Certificates

Complaints

What do I do if part of my order is missing?
Is my money refunded in the case of deficient goods?

Delivery & Shipping

How is my order packaged?
Which service provider is my order sent with?
How much are the shipping costs?
What do I do if I am not at home when the delivery arrives?
What if my delivery address has changed or is incorrect?
Delivery Times?
My order has not arrived within the usual delivery period?

Products

Production Times?
Delivery Times?
My order has not arrived within the usual delivery period?
Which file formats are best to use ?
Are my images edited before printing?
Can I change or cancel my order?
What designs can I order my canvas in?

General

What do I gain from registering for the Canvas Print Shop newsletter?
I have not received an order confirmation ?
Can I change or cancel my order?

Gift Certificates

Redeeming Gift Certificates
Sending Gift Certificates