Privacy Notice

Thank you for visiting The Canvas Print Shop website. Please feel free to familiarise yourself with our on line privacy policy. Protection of our customers privacy is of the utmost importance. Therefore, we adhere to all the legal provisions concerning the protection of data when communicating electronically with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.


Information We Collect

In operating our website we may collect and process the following data about you:

i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

ii. Information that you provide by filling in forms on our website, such as when you registered for information, upload an image or make a purchase.

iii. Information provided to us when you communicate with us for any reason.


Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computerís hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.


Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

ii. To meet our contractual commitments to you.

iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, we will only contact you only when you have provided consent and only by those means you provided consent for.


Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.


Financial Data

We do not to keep any of your financial data on file. Once the transaction process is complete the financial information is NOT stored and you will therefore be required to re-enter your payment details for every future transaction.


Under 18s

If you are under 18 years old, you must give us the email address of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consent from them.


Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. We may pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request. To comply with applicable laws and government requests we may access and disclose individually identifiable information to protect our users and ourselves. We may choose to disclose individually identifiable information to third parties where a complaint arises concerning your use of the canvas print shop website, and thatís use is deemed by us inconsistent with the Terms and Conditions. In the unlikely event that thecanvasprintshop.co.uk and its information is sold we will endeavour to uphold your rights and freedoms regarding personal data.


Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.


Contacting Us

We welcome any queries, comments or requests you may have regarding any of our services including photo quality checking, deliveries, and bespoke services. Please do not hesitate to contact us at info@thecanvasprintshop.co.uk or on 01565 653354 between the hours of 9am-5pm. Should you contact us outside of these hours we will endeavour to get back to you within one working day. Our mailing address is 57 King Street, Knutsford, Cheshire, WA16 6DX


Further Contact

You can opt to join our Facebook, Twitter, Blog groups for further news and updates, and also choose to withdraw from them at any time. These are third party sites not operated or run by The Canvas Print Shop apart from our own designated area.


Cancellations

Cancellations will only be accepted within 5 hours of receipt of your order, assuming your canvas is not already in production.


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